Not satisfied with De Hypotheker's service?

De Hypotheker strives to continuously improve its services. In doing so, your opinion is very important. Do you have a complaint? Let us know and together we will find a solution.

You can make your complaint known by contacting your mortgage advisor by telephone or in writing or by completing and submitting the form below. Upon receipt, you will be contacted within two working days.

Not satisfied with your advisor's complaint handling? 

You may not be satisfied with the outcome after your complaint has been dealt with. In that case, send an e-mail to the Consumer Disputes Department: [email protected]l. In your complaint, state which De Hypotheker office you visited, who your advisor is and why you are dissatisfied with the handling of your complaint. Include relevant correspondence and documents so that we can quickly determine whether your complaint is justified. After receiving your complaint, you will be contacted within two working days.

Filing a complaint with the KiFiD

If the Consumer Disputes Department is unable to resolve your complaint to your satisfaction, you have the option of submitting your complaint to the Klachteninstituut Financiële Dienstverlening (KiFiD) or the courts, within three months of receiving our final response.

Personal data

De Hypotheker values your privacy. We register your complaint, your personal data and those of the parties involved in the complaint. For the proper handling of your complaint, we may process and share your data with, for example, the branch you visited or our professional liability insurer. We are responsible for proper follow-up and registration of this. You can read how we handle personal data in our privacy statement.